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SKYPORT ANNOUNCES A NEW PROMOTION — October 2008
With the continuous objective to improve service, SKYPORT announces the promotion of Mrs. Audrey Acoca as Director of Customer Service. Ms. Acoca has over 8 years of experience working with the airlines occupying management positions. Ms. Acoca joined the SKYPORT team in 2006.
“This promotion shows our interest and priority to continuously improve customer service. We are pleased to have the experience and energy of Ms. Acoca to attain our objective”, mentioned Mr. Mario Couture, General Manager of SKYPORT.
Skyport supports Air France after the August 26 incident — September 2008
Dorval, September 8, 2008 - Air France’s base station team was able to count on Skyport after one of the airline’s 747s skidded off the runway on August 26, 2008.
Skyport quickly organized 12 bus movements to transport the passengers who could no take off as a result of the mishap, thereby reducing the inconvenience for these customers. Skyport also delivered in a record two and a half days about 700 pieces of luggage to the passengers who had to evacuate the airplane. Mr. Marc Lachapelle, Air France-KLM station manager, lauded the support provided by Skyport and its team.
“Thanks to our critical mass and our 24/7, 365 days/year on-site presence at the airport, we were able to help Air France-KLM during these irregular operations. Our competitors don’t have that local presence and capacity to handle such situations - which becomes really critical in emergencies!” boasted Mr. Adrien D. Pouliot, president of Skyport.
Survey results 2007- 2008 — June 2008
Mont Tremblant Express – shuttle service
Dorval, QC, June 18th 2008: Skyport International, the official carrier from the Montreal-Trudeau airport to the Mont Tremblant resort, operating a shuttle service with four (4) daily departures, announces that the last customer satisfaction survey revealed: on time departures, courteous and friendly drivers and the equipment used are amongst the main reasons of customer satisfaction.
“We work very hard to provide an impeccable service and the results surely demonstrate those efforts. Part of our mission is to improve our quality of service year after year.” declared Mario Couture, General Manager at Skyport.
Clients can book on line at www.skyportinternational.com or by sending us an email at [email protected] or by phone at 1.800.471.1155* / 514.631.1155.
For more information, contact Audrey Acoca at [email protected] or by phone at 514.631.1155 ext: 225.
* Etats-Unis et Canada seulement
Skyport announces it has reached new levels of quality of service — April 2008
For crew transportation as well as baggage delivery
Dorval, QC, April 30, 2008 : Skyport International, the preferred ground transportation company of Pierre-Elliot Trudeau Airport airline companies, announces that the latest customer satisfaction survey for its delayed baggage delivery service and crew shuttle service have reached unprecedented levels in the last six months.
The survey indicates that the customer service index for delayed baggage delivery has reached 97.9% vs. 94.8% in 2006, well above Skyport’s minimum service levels, and all indicators, including prior contact with passenger, on-time delivery and courtesy/politeness, contributed to the increase.
“We are quite proud of this achievement, particularly in view of the difficult operating conditions caused by weather we faced during the peak holiday season and the high volume handled during the March break”, said Adrien D. Pouliot, president and chief executive officer of Skyport. “As we are operating under service recovery mode, we know our quality levels are critical for our customers since we are the face of the airline vis-à-vis disgruntled passengers. Our role is to contribute to turning the customers’ experience around and the survey says we’re doing this quite successfully for our customers”, he added.
The customer satisfaction index for the crew shuttle service has also increased vs the previous survey.
« We transport some of the most demanding passengers and to have a quais-perfect score makes us very proud », said Mario Couture, General Manager of Skyport.
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